Responsible Gaming

Caji Responsible Gaming – Stay in the Fun, Stay in Control

At Caji, we believe betting is entertainment — not an addiction. With our responsible gaming tools and guidelines, you stay in control at all times. Because healthy betting habits are the key to long-term enjoyment.

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Important Notice: Betting can be addictive. Caji is for users aged 18 and above only. If you think you or someone you know may have a betting problem, seek help immediately.

What Is Responsible Gaming?

On Caji Responsible Gaming isn't just about following rules — it's a mindset. We want you to enjoy betting, but never at the cost of your daily life, family, or financial wellbeing.

Sports betting is a favourite pastime for millions of people in Bangladesh. Whether it's cricket, football, or kabaddi, betting makes every match more thrilling. But when the excitement turns into an obsession, that's when problems begin.

Caji's Responsible Gaming Policy Helps you recognize that line and keep yourself protected. Our platform offers several dedicated tools you can use to monitor and manage your betting habits — completely free of charge.

Please Note: Betting is entertainment, not a source of income. Only bet what you can afford to lose. Chasing losses by placing bigger bets is a dangerous pattern — Caji is always here to help you avoid it.

Responsible Gaming Principles

Bet for entertainment only, not as a way to make money.

Set a limit on how much you bet each day or each week.

Don't place bets when you're feeling down or angry after a loss.

Never bet at the expense of time with family, friends, or work.

Never bet with borrowed money or savings.

Don't hesitate to ask for help when you need it — it's not a sign of weakness.

Caji's Responsible Gaming Tools

Use our platform's built-in tools to manage your own betting habits, on your terms.

Set Deposit Limits

Set the maximum amount you can deposit daily, weekly, or monthly — in advance. Once the limit is reached, the system will automatically stop you. Go to Account Settings to activate this.

Session Time Limit

Set your own time limit for how long you can bet in one session. Once the time is up, Caji will automatically log you out and suggest you take a break.

Cooling-Off Period

Need a short break? Temporarily close your account for anywhere between 24 hours and 30 days. During this time, logging in won't be possible, removing the temptation to bet excessively.

Self-Exclusion

If you feel you have a long-term problem, close your account for 6 months to 5 years. Any attempt to open a new account during this period will be automatically blocked.

Betting History Tracker

Review all your betting activity, wins and losses, total spend, and time spent. Clear data helps you see for yourself where you need to take control.

Real-Time Alerts

If your betting patterns show signs of risk, Caji will automatically send you a notification. This smart alert system works like a friend looking out for you.

How to Set Your Limits

Activate protection tools on your account in just a few simple steps.

1

Log In to Your Account

Log in to your Caji account and click the profile icon in the top right corner.

2

Open the Settings Menu

Go to "Account Settings" and navigate to the "Responsible Gaming" section. You'll find all the tools in one place.

3

Choose Your Preferred Limit

Deposit, time, or loss limit — choose what you need, enter a value, and save.

4

Confirmation & Activation

Verify with OTP — your limit takes effect immediately. A 24-hour waiting period applies for any changes.

Safety Tools at a Glance

Every tool is completely free and can be activated instantly.

Deposit Limit

Set your own daily, weekly, or monthly maximum deposit amount.

Free

Loss Limit

Betting will automatically stop once a set loss limit is reached.

Instant

Time-Out

Take a temporary break of 1 to 30 days — activate it at any time.

Free

Self-Exclusion

Long-term account closure — from 6 months up to permanent.

Instant

Recognise the Signs of a Problem

If you notice any of the signs below, take action and seek help promptly.

1

Chasing Losses: Chasing losses — placing more bets to try to win back money you've lost — is a warning sign.

2

Lying About Betting: When you start hiding or lying to family or friends about how much time or money you're spending on betting.

3

Betting Over Daily Responsibilities: When betting starts getting in the way of work, studies, or family responsibilities.

4

Betting With Borrowed Money: Borrowing money from friends, family, or a bank — or dipping into savings — to fund your betting.

5

Emotional Instability: Feeling restless, irritable, or anxious when you can't bet, or using betting to cope with stress.

6

Unable to Stop: Repeatedly intending to cut back or stop betting, but failing to do so.

Check Yourself

Answer these simple questions to assess your betting habits.

In the past month, have you bet beyond your set budget?

Do you feel anxious or restless when you can't place a bet?

Your habits look healthy! Still, stay vigilant and keep using the limit-setting tools. Responsible gaming means staying aware at all times.
Pay Attention! Your answers show some signs of risk. Activate Caji's protection tools and, if needed, Help Center Get in touch.

How to Get Help

You're not alone. Caji and our partner organizations are always here for you.

Caji Support Team

Our specialist support team is available 24/7. Reach us via live chat or email.

Help Center

Counselling Services

Speak confidentially with a professional counselor about betting addiction. Completely free of charge.

Email Us

Educational Resources

In-depth guides, videos, and articles on responsible gaming are available in our help centre.

Learn More

Family Protection

Get advice from our expert team on blocking underage access and setting up family protection controls.

View FAQs
Emergency Support: If you feel that your betting — or someone you know's betting — is becoming a serious problem, please support@caji.betemail us at or contact our Help Center Reach us via live chat. We're here to help, no questions asked.

Responsible Gaming FAQ

Find answers to the most frequently asked questions here.

Yes, all of Caji's responsible gaming tools — Deposit Limit, Loss Limit, Time-Out, and Self-Exclusion — are completely free to use. There are no additional charges.

Yes, any balance remaining in your account at the time of self-exclusion can be withdrawn. Our support team will assist you through the process. No new deposits will be accepted during the self-exclusion period.

Caji uses an age verification process at registration. KYC (identity verification) is also mandatory. If an underage person opens an account using false information and is identified, the account is immediately closed and any winnings are forfeited.

Lowering your limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions.

Reach out to our support team. We can also review accounts at the request of third parties. For professional counselling services, Help Center Get in touch.

Play Responsibly, Enjoy the Game

Register with Caji and use all our responsible gaming tools for free. We're here to make your betting experience safe, transparent, and enjoyable.

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