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Caji FAQ – All Your Questions Answered in One Place

From placing bets to making payments — clear answers to the most common questions about Caji, all on this FAQ page. If you can't find what you're looking for, feel free to contact us directly.

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Popular Questions

Caji's FAQ Welcome to our page. Whether you're new or a seasoned member, questions come up when you're betting. We've covered everything here in detail — from creating an account and making deposits or withdrawals, to redeeming bonuses and navigating live betting.

Caji is built with Bangladeshi users in mind. That's why it supports familiar payment options like Mobile Pay, Nagad, and Rocket. The interface is in Bangla, support is in Bangla — everything is designed to make your experience easy.

Tips: Use the category tabs below to quickly find what you're looking for, or type a keyword directly into the search box.

Our FAQif you don't find it there, Help Center Visit the page or chat directly with our support team via live chat. They're available around the clock.

Account Questions 7

At Caji, Account To open an account, you need an active mobile number or email address and a strong password. You must be at least 18 years old. on the registration page You can create a free account in just 2 minutes. KYC verification can be completed later.

First, make sure you're entering the correct email/mobile number and password. If you've forgotten your password, on the login page Click the "Forgot Password?" link. Set a new password using the OTP sent to you. If you're still having trouble, Help Centerplease contact us.

Account suspensions are usually due to security concerns or a violation of our terms. In such cases, Help Centerreach us via live chat or email us at support@caji.bet. Our team will get back to you within 24 hours.

After logging in, you can update your name, mobile number, and email from Profile Settings. For security purposes, some changes will require OTP verification. For major updates, please contact our support team.

No, Caji's policy allows each person to hold only one account. If multiple accounts are detected, both will be suspended and the balances may be forfeited.

KYC (Know Your Customer) verification keeps your account secure and increases your withdrawal limits. Simply upload a photo of your national ID or passport to complete the process. Verification is typically done within 24 hours.

Before closing your account, make sure to withdraw your balance first. Then Help Center-or send your request to support@caji.bet. Responsible Gambling The page also has a self-exclusion option.

Payment Questions 8

Yes, Caji offers biMobile Pay You can deposit directly. Nagad, Rocket, and bank transfer are also supported. Funds are typically added to your wallet within 5 minutes of depositing.

The minimum deposit at Caji is just ৳200. This limit is set with low-budget bettors in mind. There is no fixed maximum deposit limit, though larger amounts are processed more smoothly on KYC-verified accounts.

Withdrawals to biMobile Pay and Nagad typically complete 15–30 minutes within the timeframe shown. Bank transfers may take 1–2 business days. KYC verification is mandatory for your first withdrawal.

Caji does not charge any deposit or withdrawal fees. However, your mobile banking provider (biMobile Pay/Nagad) may apply their standard transaction fees.

Wait 10 minutes first. If it still hasn't arrived, contact us with your transaction reference number Help Centerreach us via live chat. Most issues are resolved within 24 hours.

Minimum withdrawal amount at Caji ৳500. Withdrawals below this amount are not permitted. To withdraw bonus funds, the wagering requirements must be met first.

Caji currently supports transactions in Bangladeshi Taka (BDT). The main payment methods are Mobile Pay, Nagad, Rocket, and bank transfer. New payment options may be added in the future.

You can cancel a pending withdrawal before processing begins. Go to your wallet history and cancel the pending transaction from there. Once processing has started, cancellation is no longer possible.

Betting Questions 7

on the Bet page go to the "Live" tab. You'll see real-time odds for ongoing matches. Select your preferred team or outcome, enter your stake, and confirm. Odds update continuously throughout the match.

Caji uses decimal odds. For example, if the odds are 2.50, a ৳100 bet returns ৳250 if you win (stake included). For a detailed breakdown, visit the Analytics View page.

Confirmed bets generally cannot be cancelled. However, Caji offers a Cash Out feature that lets you claim partial or full winnings before the match ends. The Cash Out option is available on selected matches.

If a match is officially cancelled or postponed, all bets placed on that match will be automatically refunded to your wallet. Different rules may apply for rescheduled matches.

Yes, Caji supports accumulator (parlay) bets. Add multiple matches to your bet slip — win them all and you'll receive a combined payout based on the total odds. Even more options are available for high rollers High Roller page.

You can bet on cricket, football, tennis, badminton, basketball, and 20+ other sports. See details Sports page — covering all major tournaments including the IPL, World Cup, and Premier League.

On Caji, in just ৳50 is the starting point for placing bets. Maximum bet limits vary by match and market. Higher limits are available for high rollers.

Bonus-related questions 6

Registration After completing registration, a welcome bonus is automatically applied to your first deposit. The bonus amount may vary based on the latest promotion. For full terms Terms & Conditions on the page.

The wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, a 5x wagering requirement on a ৳100 bonus means you must bet ৳500 in total. Each bonus has its own terms — Terms & Conditions Read more on the page.

Yes, Caji regularly offers reload bonuses, cashback deals, and loyalty rewards for existing players. New promotions drop every week. Log in and check the Promotions tab for the latest updates.

Bonuses generally need to be used within 7 to 30 days of being credited. Once expired, they are automatically forfeited. Make sure to read the terms as soon as you receive a bonus.

Yes, through Caji's referral program, both you and your friend receive a bonus when they sign up using your link. You can find your referral link in the Profile section. The bonus activates once your friend registers and makes their first deposit.

When entering your stake on the bet slip, you'll see a "Use Free Bet" option. Selecting it will automatically apply your free bet amount. Winnings from a free bet exclude the original stake.

Security 5

Caji uses SSL encryption to keep all your data secure. Our servers comply with international security standards. Your personal and financial information is never shared with third parties.

Go to Profile Settings → Security → and enable Two-Step Verification. You'll receive an OTP on your mobile, or you can use an authenticator app. With 2FA enabled, unauthorized logins become nearly impossible.

Change your password immediately and Help Center-to report it. If you notice any suspicious transactions, send the details to support@caji.bet. Our security team will act promptly.

Your information is used solely for account management and payment verification. For more details, Privacy Policy Read it. We never sell your personal information to third parties.

Caji is committed to responsible gaming. Responsible Gambling The page includes deposit limits, bet limits, and a self-exclusion option. Help is always available if you need it — our support team is here for you.

App Questions 5

On the download page, go there to download the Android APK directly. iOS users can visit the site via mobile browser and add it to their home screen. Installation instructions are also available on the download page.

First, close the app and relaunch it. If that doesn't work, uninstall it and Download Page Install the latest version. Make sure your phone has enough storage and a stable internet connection.

When a new update is available, you'll receive a notification the next time you log in to the app. Download Page download and install the latest APK — your existing account and settings will remain intact.

Yes, you can access the web version by visiting caji.bet from any browser. It works smoothly on Chrome, Firefox, and Edge. You'll have access to all the same features as the mobile app.

Go to Phone Settings → Apps → Caji → Notifications and turn them on. Then inside the app, go to Profile → Notification Settings to customize which updates you want to receive. It's recommended to keep notifications on for live matches and bonus offers.

Need help?

If you couldn't find the answer you were looking for, our support team is available 24/7 to help.

Live Chat — Instant response
support@caji.bet
Service: 24 hours, 7 days
Help Center

Useful Links

Pro Tips

  • Complete KYC verification early for faster withdrawals
  • Keeping 2FA enabled protects your account
  • Always read the bonus terms before using them
  • Bet responsibly and stick to your budget
Why Choose Caji

What sets Caji apart from the rest

Built for Bangladeshi bettors — every feature is designed to make your experience smooth and enjoyable.

Fast Payment Processing

Withdrawals to biMobile Pay, Nagad, and Rocket in just 15 minutes. Deposits are nearly instant — no waiting around.

Safe & Trusted Platform

Your account and funds are fully protected with SSL encryption, 2FA security, and a strict KYC process.

Exciting Bonus Offers

Welcome bonuses, reload offers, cashback, and referral rewards — there's something new to earn every week.

Mobile-First App

Both the Android app and mobile web are fully optimized. Bet smoothly from anywhere.

Live Betting & Streaming

Bet at real-time odds while the match is in progress. Enjoy live action across cricket, football, and 20+ other sports.

24/7 Support in Bangla

Live chat and email support in Bangla are available around the clock. Get instant help whenever you need it.

Get Started Now

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